Terms & conditions

Copyright and Conditions

Without written permission from Oh My Dotz, it is not permitted to:

  • Use designs, photographs, paintings, and products from Oh My Dotz for purposes other than personal use only.
  • Duplicate, copy, reproduce, or publish designs, photographs, paintings (publishing means; offering them for sale on platforms like Marketplace, art markets, or social media) as copies of our works.
  • Conduct workshops or courses on designs created and developed by Oh My Dotz.

You can send us an email if you wish to use photos and/or designs from us. We will do our best to carefully process your request.

Webshop Keurmerk Foundation

Oh My Dotz uses the general terms and conditions of the Stichting Webshop Keurmerk for its webshop, last updated on June 1, 2023.

The general terms and conditions of Stichting Webshop Keurmerk were developed in consultation with the consumer association under the framework of the coordination group for consultation on self-regulation (CZ) in the Social and Economic Council and took effect on June 1, 2014.

These general terms and conditions are used by all members of Stichting Webshop Keurmerk, except for financial services referred to in the Financial Supervision Act and to the extent that these services are supervised by the Dutch Financial Markets Authority.

Table of Contents:

  1. Article 1 - Definitions
  2. Article 2 - Entrepreneur’s Identity
  3. Article 3 - Applicability
  4. Article 4 - The Offer
  5. Article 5 - The Agreement
  6. Article 6 - Right of Withdrawal
  7. Article 7 - Consumer Obligations During the Cooling-Off Period
  8. Article 8 - Consumer’s Exercise of the Right of Withdrawal and Associated Costs
  9. Article 9 - Entrepreneur’s Obligations in Case of Withdrawal
  10. Article 10 - Exclusion of the Right of Withdrawal
  11. Article 11 - The Price
  12. Article 12 - Fulfillment and Additional Guarantee
  13. Article 13 - Delivery and Performance
  14. Article 14 - Continuing Performance Contracts: Duration, Termination, and Renewal
  15. Article 15 - Payment
  16. Article 16 - Complaints Procedure
  17. Article 17 - Disputes
  18. Article 18 - Branch Guarantee
  19. Article 19 - Additional or Deviating Provisions
  20. Article 20 - Amendments to the General Terms and Conditions of Stichting Webshop Keurmerk

Article 1 - Definitions

In these conditions, the following definitions apply:

  • Supplementary Agreement: An agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, and these products, digital content, and/or services are provided by the entrepreneur or by a third party based on an agreement between this third party and the entrepreneur.
  • Cooling-off Period: The period within which the consumer can exercise their right of withdrawal.
  • Consumer: The natural person who does not act for purposes related to their trade, business, craft, or profession.
  • Day: Calendar day.
  • Digital Content: Data produced and supplied in digital form.
  • Contract for Continuous Performance: An agreement for the regular supply of goods, services, and/or digital content over a specified period.
  • Durable Data Carrier: Any tool - including email - that enables the consumer or entrepreneur to store information directed to them personally, in a manner that allows future consultation or use for a period tailored to the purpose for which the information is intended, and that allows unchanged reproduction of the stored information.
  • Right of Withdrawal: The consumer’s ability to terminate a distance contract within the cooling-off period.
  • Entrepreneur: The natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, (access to) digital content, and/or services to consumers at a distance.
  • Distance Contract: An agreement concluded between the entrepreneur and the consumer as part of an organized system for the distance sale of products, digital content, and/or services, whereby, up to and including the conclusion of the agreement, exclusive or partial use is made of one or more techniques for distance communication.
  • Model Withdrawal Form: Click here for the European model withdrawal form included with these conditions.
  • Technique for Distance Communication: A means that can be used to conclude an agreement without the consumer and entrepreneur needing to be together in the same room at the same time.

Article 2 - Entrepreneur’s Identity

Global Ecom B.V.
Maassingel 110
3404KJ IJsselstein
Chamber of Commerce number: 85659371
VAT number: NL863698499B01

Article 3 - Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will, before the distance contract is concluded, indicate how the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, in deviation from the previous paragraph, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.
If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and the consumer can always rely on the applicable provision that is most favorable to them in the event of conflicting conditions.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the products, services, and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 - The Agreement

Subject to the provisions in paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the stated conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur may, within legal frameworks, gather information about the consumer’s ability to meet their payment obligations, as well as all facts and factors that are important for responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request or to attach special conditions to its execution, while providing reasons.
The entrepreneur will include the following information with the product, service, or digital content for the consumer, either in writing or in such a way that the consumer can store it on a durable data carrier:

a. The visiting address of the entrepreneur’s business location where the consumer can lodge complaints.
b. The conditions under which and the manner in which the consumer can exercise their right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.
c. Information on warranties and existing after-sales services.
d. The price including all taxes of the product, service, or digital content, any applicable delivery costs, and the method of payment, delivery, or execution of the distance contract.
e. The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
f. If the consumer has a right of withdrawal, the model withdrawal form.

In the case of a continuous performance contract, the provision in the previous paragraph only applies to the first delivery.

Article 6 - Right of Withdrawal

For products: The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for the withdrawal, but not oblige them to provide one.
The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, receives the product, or:

  • If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, receives the last product. The entrepreneur may refuse an order for multiple products with different delivery times, provided they clearly inform the consumer about this prior to the ordering process.
  • If the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by them, receives the last shipment or part.
  • In the case of agreements for regular delivery of products over a specified period: the day on which the consumer, or a third party designated by them, receives the first product.

For services and digital content not supplied on a tangible medium: The consumer can terminate a service contract and a contract for the supply of digital content not supplied on a tangible medium within at least 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for withdrawal but cannot oblige the consumer to provide one.
The cooling-off period referred to in paragraph 3 starts on the day after the conclusion of the agreement.

Extended cooling-off period for products, services, and digital content not supplied on a tangible medium if the consumer is not informed about the right of withdrawal: If the entrepreneur has not provided the consumer with the legally required information on the right of withdrawal or the model withdrawal form, the cooling-off period expires 12 months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
If the entrepreneur has provided the information referred to in the previous paragraph within 12 months after the start date of the original cooling-off period, the cooling-off period will expire 14 days after the day the consumer received that information.

Article 7 - Consumer Obligations During the Cooling-Off Period

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product. The guiding principle here is that the consumer may only handle and inspect the product as they would be allowed to do in a store.
The consumer is only liable for any diminished value of the product resulting from handling the product in a way that goes beyond what is permitted in paragraph 1.
The consumer is not liable for any diminished value of the product if the entrepreneur did not provide them with all legally required information about the right of withdrawal before or at the time of concluding the agreement.

Article 8 - Consumer’s Exercise of the Right of Withdrawal and Costs Thereof

If the consumer exercises their right of withdrawal, they must notify the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unequivocal manner.
As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer will return the product or hand it over to the entrepreneur (or an authorized representative). This is not necessary if the entrepreneur has offered to collect the product themselves. The consumer has observed the return period if they return the product before the cooling-off period has expired.
The consumer returns the product with all accessories, if reasonably possible, in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
The consumer bears the direct costs of returning the product. If the entrepreneur has not informed the consumer that they must bear these costs or if the entrepreneur has stated that they will bear the costs themselves, the consumer does not have to bear the costs of returning the product.
If the consumer withdraws after first having expressly requested that the provision of the service or the supply of gas, water, or electricity not made ready for sale in a limited volume or quantity commence during the cooling-off period, the consumer owes the entrepreneur an amount proportional to that part of the obligation that the entrepreneur has fulfilled at the time of withdrawal, compared to the full performance of the obligation.
The consumer does not bear any costs for the performance of services or the supply of water, gas, or electricity, which are not made ready for sale in a limited volume or quantity, or for the supply of district heating, if:

  • The entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, reimbursement of costs in case of withdrawal, or the model withdrawal form, or;
  • The consumer has not expressly requested the commencement of the service or supply of gas, water, electricity, or district heating during the cooling-off period.

The consumer does not bear any costs for the full or partial supply of digital content not supplied on a tangible medium if:

  • They did not expressly consent to the commencement of the agreement before the end of the cooling-off period prior to its delivery,
  • They did not acknowledge losing their right of withdrawal when giving their consent, or
  • The entrepreneur failed to confirm this statement by the consumer.

If the consumer exercises their right of withdrawal, any supplementary agreements will be automatically dissolved by operation of law.

Article 9 - Entrepreneur’s Obligations in Case of Withdrawal

If the entrepreneur allows the consumer to notify withdrawal electronically, they must immediately send a confirmation of receipt of this notification upon receiving it.
The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without undue delay but within 14 days following the day the consumer notifies the entrepreneur of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may withhold reimbursement until they have received the product or until the consumer has provided proof that they have returned the product, whichever is earlier.
The entrepreneur will use the same payment method for the reimbursement as the consumer used, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
If the consumer has opted for a more expensive delivery method than the cheapest standard delivery, the entrepreneur is not obliged to reimburse the additional costs for the more expensive method.

Article 10 - Exclusion of the Right of Withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly stated this in the offer or at least in good time before concluding the agreement:

  1. Products or services whose price is subject to fluctuations in the financial market that the entrepreneur has no influence over and which may occur within the withdrawal period.
  2. Agreements concluded during a public auction. A public auction means a sales method in which products, digital content, and/or services are offered by the entrepreneur to the consumer who is personally present or given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content, and/or services.
  3. Service contracts, after full performance of the service, but only if:
    • The execution started with the consumer's explicit prior consent, and
    • The consumer acknowledged that they lose their right of withdrawal once the entrepreneur has fully performed the contract.
  4. Service agreements for the provision of accommodation, if the agreement provides for a specific date or period of performance and other than for residential purposes, transport of goods, car rental services, and catering.
  5. Agreements related to leisure activities, if the agreement provides for a specific date or period of performance.
  6. Products manufactured according to consumer specifications, which are not prefabricated and made on the basis of an individual choice or decision by the consumer, or products that are clearly intended for a specific person.
  7. Products that spoil quickly or have a limited shelf life.
  8. Sealed products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery.
  9. Products that are, by their nature, irrevocably mixed with other products after delivery.
  10. Alcoholic beverages whose price was agreed upon at the time of the contract conclusion but which can only be delivered after 30 days, and whose actual value depends on fluctuations in the market that the entrepreneur cannot influence.
  11. Sealed audio, video recordings, and computer software whose seal has been broken after delivery.
  12. Newspapers, periodicals, or magazines, except for subscriptions to these publications.
  13. The supply of digital content other than on a tangible medium, but only if:
    • The execution has begun with the consumer’s explicit prior consent, and
    • The consumer has acknowledged that they lose their right of withdrawal.

Article 11 - The Price

During the validity period stated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes resulting from changes in VAT rates.
In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no control, with variable prices. This link to fluctuations and the fact that any stated prices are target prices will be mentioned in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

  • They result from statutory regulations or provisions, or
  • The consumer has the right to terminate the agreement on the day the price increase takes effect.
    The prices mentioned in the offer of products or services include VAT.

Article 12 - Performance of Agreement and Additional Guarantee

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date of the agreement's conclusion. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.
An additional guarantee provided by the entrepreneur, their supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to fulfill their part of the agreement.
An additional guarantee is understood to mean any commitment by the entrepreneur, their supplier, importer, or manufacturer in which they grant the consumer certain rights or claims that go beyond what they are legally required to do in case they fail to fulfill their part of the agreement.

Article 13 - Delivery and Execution

The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
The place of delivery is the address that the consumer has provided to the entrepreneur.
With due observance of the provisions in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed but at the latest within 30 days, unless another delivery period has been agreed upon. If the delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be informed of this no later than 30 days after the order was placed. In such cases, the consumer has the right to terminate the agreement without charge and with a right to possible compensation.
After termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer without undue delay.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise.

Article 14 - Continuing Performance Contracts: Duration, Termination, and Renewal

Termination:

  1. The consumer may terminate an agreement that has been concluded for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time, subject to agreed termination rules and a notice period not exceeding one month.
  2. The consumer may terminate an agreement that has been concluded for a definite period and that extends to the regular delivery of products (including electricity) or services at any time at the end of the fixed term, subject to agreed termination rules and a notice period not exceeding one month.
  3. The consumer can cancel the agreements referred to in the previous paragraphs:
  • At any time and not be limited to termination at a specific time or during a specific period;
  • At least in the same manner as they entered into the agreements;
  • Always with the same notice period as the entrepreneur has stipulated for themselves.

Renewal:

  1. A contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.
  2. In deviation from the previous paragraph, a contract that has been concluded for a definite period and that extends to the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a definite period of up to three months, if the consumer can terminate this renewed contract at the end of the renewal with a notice period not exceeding one month.
  3. A contract that has been concluded for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer can terminate it at any time with a notice period not exceeding one month. The notice period shall not exceed three months if the contract extends to the regular, but less than monthly, delivery of daily, news, and weekly newspapers and magazines.
  4. A contract with a limited duration for the regular supply of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and will automatically end after the trial or introductory period.

Duration: If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month unless reasonableness and fairness dictate otherwise.

Article 15 - Payment

Unless otherwise stipulated in the agreement or additional terms, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or, if there is no cooling-off period, within 14 days after the conclusion of the agreement.
In the case of an agreement to provide a service, this period starts the day after the consumer has received the confirmation of the agreement.
When selling products to consumers, the general terms and conditions may never obligate the consumer to pay more than 50% in advance. If advance payment is stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the stipulated advance payment has been made.
The consumer is obliged to immediately report any inaccuracies in the payment details provided or stated to the entrepreneur.
If the consumer fails to fulfill their payment obligation(s) on time, and after being informed by the entrepreneur of the late payment and being given a period of 14 days to still meet the payment obligations, the consumer is required to pay the statutory interest on the amount due, and the entrepreneur is entitled to charge any out-of-court collection costs they have incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the following €2,500; and 5% on the next €5,000, with a minimum of €40. The entrepreneur may deviate from these amounts and percentages in favor of the consumer.

Article 16 - Complaints Procedure

The entrepreneur has a well-publicized complaints procedure and handles complaints in accordance with this procedure.
Complaints about the execution of the agreement must be submitted to the entrepreneur in a timely manner after the consumer has discovered the defects, fully and clearly described.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
A complaint about a product, service, or the entrepreneur’s service can also be submitted via a complaint form on the consumer page of the Stichting Webshop Keurmerk website (http://keurmerk.info/Home/MisbruikOfKlacht). The complaint will then be sent both to the relevant entrepreneur and to Stichting Webshop Keurmerk.
If the complaint cannot be resolved by mutual agreement within a reasonable period or within three months after submission of the complaint, a dispute arises that is subject to the dispute resolution procedure.

Article 17 - Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
Disputes between the consumer and the entrepreneur about the formation or execution of agreements related to products or services that must be delivered or have been delivered by this entrepreneur can be submitted, with due observance of the provisions below, to the Webshop Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl).
A dispute will only be handled by the Disputes Committee if the consumer has first submitted their complaint to the entrepreneur within a reasonable time.
No later than three months after the dispute arises, the dispute must be submitted in writing to the Disputes Committee.
If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. When the entrepreneur wishes to do so, the consumer must, within five weeks after a written request by the entrepreneur, state in writing whether they wish to have the dispute handled by the competent court or the Disputes Committee. If the entrepreneur does not hear of the consumer’s choice within the five-week period, the entrepreneur is entitled to submit the dispute to the competent court.
The Disputes Committee will make a decision under the conditions set out in the regulations of the Disputes Committee (http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop). The decision of the Disputes Committee is in the form of a binding recommendation.
The Disputes Committee will not handle a dispute or will cease handling it if the entrepreneur has been granted a moratorium, has become bankrupt, or has effectively ceased its business activities before a dispute has been handled by the committee at a hearing and a final decision has been made.
If, besides the Webshop Disputes Committee, another dispute resolution committee recognized by or affiliated with the Stichting Geschillencommissies voor Consumentenzaken (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Webshop Disputes Committee will have preferential jurisdiction for disputes mainly concerning the method of distance selling or the provision of services. For all other disputes, the other dispute resolution committee recognized by SGC or affiliated with Kifid is competent.

Article 18 - Branch Guarantee

Webshop Keurmerk guarantees that its members will comply with the binding advice of the Webshop Disputes Committee unless the member decides to submit the binding advice to the court for review within two months after the binding advice was sent. This guarantee revives if the binding advice has been upheld after court review and the judgment from which this is evident has become final. Up to an amount of €10,000 per binding advice, Webshop Keurmerk will pay this amount to the consumer. For amounts greater than €10,000 per binding advice, Webshop Keurmerk will make an effort to ensure that the member complies with the binding advice.
The application of this guarantee requires that the consumer submits a written appeal to Webshop Keurmerk and transfers their claim against the entrepreneur to Webshop Keurmerk. If the claim against the entrepreneur exceeds €10,000, the consumer will be offered to transfer their claim, insofar as it exceeds the amount of €10,000, to Webshop Keurmerk, after which this organization will pursue payment of the claim in its own name and at its own expense in order to satisfy the consumer.

Article 19 - Additional or Deviating Provisions

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable data carrier.

Article 20 - Amendments to the General Terms and Conditions of Stichting Webshop Keurmerk

Webshop Keurmerk will not amend these general terms and conditions without consulting the Consumer Association.
Amendments to these terms and conditions will only take effect after they have been published in an appropriate manner, with the proviso that, in the case of applicable amendments during the offer period, the provision most favorable to the consumer will prevail.